Question 1

What is iGCT and how does it work?

Accepted Answer

iGCT (Integrated Global Cloud Telephony) is our comprehensive cloud-based communication platform that enables businesses to make and receive calls globally through the internet. It works by routing your calls through our secure cloud infrastructure, eliminating the need for traditional phone lines while providing advanced features like call analytics, routing, and integration capabilities.

Question 2

How quickly can I get started with iGCT?

Accepted Answer

You can be up and running with iGCT in as little as 15 minutes. Simply sign up for your free trial, configure your settings through our intuitive dashboard, and start making calls. Our onboarding team is available to help with setup and integration if needed.

Question 3

Do I need special hardware or software?

Accepted Answer

No special hardware is required. iGCT works with any internet-connected device including computers, smartphones, and tablets. You can use our web application, mobile apps, or integrate with your existing business tools through our API.

Question 4

What countries does iGCT support?

Accepted Answer

iGCT supports calling to and from over 150 countries worldwide. Our global SIP trunking network ensures high-quality connections with local presence in major markets. Contact our team for specific country availability and local number options.

Question 5

Can I integrate iGCT with my existing CRM?

Accepted Answer

Yes, iGCT offers robust integration capabilities with popular CRM systems including Salesforce, HubSpot, Pipedrive, and many others. Our API allows for custom integrations, and our team can help with setup and configuration.

Question 6

What analytics and reporting features are available?

Accepted Answer

iGCT provides comprehensive analytics including call volume, duration, success rates, geographic distribution, agent performance metrics, and ROI tracking. Professional and Enterprise plans include advanced reporting with custom dashboards and automated reports.

Question 7

Is iGCT compliant with international regulations?

Accepted Answer

Yes, iGCT is designed to meet international compliance standards including GDPR, HIPAA, SOC 2, and various telecommunications regulations. We maintain certifications and regularly audit our systems to ensure ongoing compliance across all supported regions.

Question 8

How secure are my calls and data?

Accepted Answer

Security is our top priority. All calls are encrypted end-to-end using industry-standard protocols. Our infrastructure is ISO 27001 certified, and we employ multiple layers of security including network firewalls, intrusion detection, and regular security audits.

Question 9

Where is my data stored and who has access?

Accepted Answer

Your data is stored in secure, geographically distributed data centers with strict access controls. Only authorized personnel have access to systems, and all access is logged and monitored. You maintain full ownership of your data and can request deletion at any time.

Question 10

What's included in the free trial?

Accepted Answer

Our 14-day free trial includes full access to Professional plan features with 100 minutes of calling credit. No credit card is required to start, and you can upgrade or cancel at any time during the trial period.

Question 11

Are there any setup fees or hidden costs?

Accepted Answer

No, there are no setup fees or hidden costs. Our pricing is transparent with all features clearly outlined for each plan. You only pay for what you use, and we provide detailed billing with no surprises.

Question 12

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated. Our team can help you choose the right plan based on your usage patterns and requirements.

Question 13

What support options are available?

Accepted Answer

We offer multiple support channels including live chat, email support, phone support (for Professional and Enterprise plans), and a comprehensive knowledge base. Enterprise customers receive dedicated support with guaranteed response times.

Question 14

What are your support hours?

Accepted Answer

Live chat and email support are available 24/7. Phone support is available during business hours for Professional plans and 24/7 for Enterprise customers. Our knowledge base and documentation are always accessible.

Question 15

Do you provide training and onboarding?

Accepted Answer

Yes, we provide comprehensive onboarding for all new customers including setup assistance, training sessions, and ongoing support. Enterprise customers receive dedicated onboarding specialists and custom training programs.

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